General Questions
Q: What services does JB Trusted Care provide?
A: We provide non-medical home care services, including assistance with activities of daily living (ADLs) such as bathing, dressing, meal preparation, medication reminders, companionship, light housekeeping, and transportation to appointments. For more, look for Services Offered in Homepage section.
Q: Where do you provide services?
A: We proudly serve clients throughout Orange and Los Angeles County, California and nearby areas.
Q: How do I know if my loved one needs home care services?
A: If your loved one is struggling with daily tasks such as personal hygiene, cooking, mobility, or social isolation, home care can provide the necessary support to improve their quality of life while allowing them to remain safely at home.
Q: Do you offer free consultations?
A: Yes! We provide free in-home or phone consultations to assess your loved one’s needs and develop a personalized care plan.
Caregiver & Service Questions
Q: Are your caregivers trained and experienced?
A: Yes, all of our caregivers are carefully screened, trained, and experienced in providing compassionate care. We ensure they have the skills and qualities necessary to deliver the best service possible.
Q: Can I choose my caregiver?
A: Absolutely! We do our best to match caregivers based on personality, experience, and your loved one’s specific needs. If a caregiver is not the right fit, we are happy to make adjustments.
Q: Will the same caregiver assist my loved one each time?
A: We strive for continuity of care, meaning the same caregiver will work with your loved one as much as possible. If a change is necessary, we will notify you in advance.
Q: What happens if my caregiver is sick or unavailable?
A: We always have backup caregivers available to ensure uninterrupted care for your loved one.
Scheduling & Payment Questions
Q: What are your hours of operation?
A: We provide care 24/7, including weekends and holidays. Our office hours for inquiries are Monday to Friday, from 8am to 6pm, but we are available by phone for urgent matters.
Q: How do I get started with your services?
A: Simply call us or email us to schedule a free consultation. We will assess your needs and create a customized care plan.
Q: What payment options do you accept?
A: For now, we only able to accept private pay. Please contact us for details.
Q: Is there a minimum number of hours required for service?
A: Yes, our minimum service requirement is 4 hours per visit. However, we also offer flexible schedules to meet your needs.
Other Questions
Q: How do you ensure the safety of my loved one?
A: Our caregivers are thoroughly screened, background-checked, and trained. We also conduct regular check-ins and monitoring to ensure the highest level of care.
Q: Can home care services be adjusted as my loved one’s needs change?
A: Yes! We continuously assess care needs and can modify services accordingly to ensure your loved one receives the appropriate level of support.
Q: What makes JB Trusted Care LLC different from other home care agencies?
A: Our agency was founded on personal experience and deep compassion for senior care. With our experienced caregivers, personalized care plans, and commitment to treating every client like family, we strive to provide the best home care experience possible.
JB Trusted Care 